LifeLabs’ class action filing deadline is upon us. Who is eligible? |

More than eight million Canadian users of LifeLabs services have until Saturday to file a lawsuit as part of a $9.8 million class action lawsuit related to a massive cyberattack.

The April 6 deadline applies to all eligible Canadian residents and LifeLabs customers whose personal information was compromised in the 2019 data breach.

Class members include all living Canadian residents who used LifeLabs’ services on or before December 17, 2019, were residents of Canada as of October 25, 2023, and whose personal information is known to have been hacked as part of the 2019 cyberattack.

No officer, director, or officer of LifeLabs will be entitled to any compensation under the class action lawsuit.

People who file a claim before the deadline will receive a payment of between $50 and $150. Estimates from LifeLabs in a press release.

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The class action lawsuit was launched after LifeLabs, which provides medical testing services in Ontario, British Columbia and Saskatchewan, announced on December 17, 2019 that its database was affected by a criminal cyberattack.

Click here to play video: “Joint Investigation Finds LifeLabs Failed to Protect Personal Information”

Joint investigation finds LifeLabs failed to protect personal information

The stolen information included health card numbers, names, email addresses, logins, passwords, dates of birth and medical laboratory results.

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Approximately 8.6 million users had their personal information stolen and are part of the class action lawsuit.

LifeLabs said it paid a ransom to the hackers, but did not disclose the amount. The company said the stolen data was not identified on the dark web, nor was it “otherwise misused by anyone.”

The lawsuit claimed that LifeLabs was “negligent” in protecting customer data. LifeLabs denied the allegations.

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In 2020, a joint provincial investigation by the privacy commissioners of Ontario and British Columbia concluded that LifeLabs failed to protect the personal health information of millions of Canadians. The Company was directed to enhance certain information technology security practices, to stop collecting certain information, and to securely dispose of records of collected information.

The $9.8 million settlement applies to Canada but was approved by the Ontario Superior Court of Justice in October 2023.

Click here to play the video: “What happened at LifeLabs?”

What happened at LifeLabs?

How to file a LifeLabs claim

If you are an eligible member of a class action lawsuit, there are three ways to file a claim for damages.

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An application form can be completed and submitted at Official Class Action Website.

To make a claim, customers must provide their name, address, phone number, email address and a valid provincial health card number. You will also be asked to select a payment method – e-transfer or check.

Click here to play video: “LifeLabs Data Breach Potentially Affects Thousands of Ontarians”

LifeLabs data breach potentially affects thousands of Ontario residents

LifeLabs says Interac E-Transfer payments will be expedited, while check payments will have a $2 processing fee deducted.

Completed application forms may also be emailed to for review.

These two methods are preferred, according to LifeLabs, because electronic submission can be processed more quickly.

Otherwise, those affected by the cyber attack can send their completed claim form to the following address:

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KPMG Inc., an affiliate of KPMG LLP, c/o LifeLabs Claims Administrator, 600 Boul. de Maisonneuve West, Suite 1500, Montréal, Qué., H3A 0A3

— with files from Sarah Do Couto and Richard Zussman of Global News

&Copy 2024 Global News, a division of Corus Entertainment Inc.

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